The performance of any order implies that you have read and accepted the present conditions of sale, and is over 18 years of age.
OBJECTIVE AND SCOPE OF APPLICATION
The objective of the following conditions is the control for the procurement of the products by the customers for the transactions made through the website www.eroxmax.com
EXEMPTION OF RESPONSIBILITIES
The web page eroxmax.com will be excused for the following points:
1. Quality, speed and continuity in the availability of the web page.
2. All information provided on the website by users and people outside the web. Neither of the opinions provided by the users within the portal.
3. The total accuracy of the information published on the products in the web.
RESPONSIBILITIES ON THE PART OF THE BUYER CLIENT
The buyer assumes to know the data and characteristics of the products involved, and agree with the information provided by the portal. Therefore declares the following:
a) it Is a person of the age of majority according to the legislation in force.
(b) Is authorized to use the account, card or payment medium supplied to make the purchase.
c) Says that he knows and consents to the receipt of the product in the place that has been indicated during the purchase process in the store.
d) data that have been reported during the process are correct and is aware of the particular information of the products.
FORBIDDEN TO MAKE ANY ILLEGAL TRANSACTION
EROXMAX agree not to allow any transaction that is illegal, or that it believes may have the potential to damage the goodwill or reflect negatively on the credit card brands or acquiring bank.
The following activities are prohibited under the programs of the brands of bank cards: the sale or supply of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, or Holder of the bank card. It is also explicitly prohibited:
Sell prescription drugs illegally
Child pornography, violence / hate and extreme sexual violence
Sale of alcoholic beverages to persons under 18 years
Each of the products marketed by EROXMAX has a detailed sheet that includes: name, product description, photo, technical information, and the purchase price. The price with VAT is shown in the shopping cart at the end of the registration process and according to the buyer's country, according to the tax laws of Portugal.
The products marketed by EROXMAX, are not valid to be used in activities that are illegal or fraudulent, and should not be used for commercial purposes without obtaining authorizations and permissions relevant.
EROXMAX not responsible, in any case, the use that users give to the products marketed.
All the prices of the items are expressed in Euros (€). The price with VAT is shown in the shopping cart at the end of the registration process and according to the country of the buyer according to the tax laws of Portugal. Prices may vary at any time and without prior notice to the customer.
To be able to buy in EROXMAX, the client only needs to choose the product or products you wish to purchase and add them to the shopping cart .
Once they are elected all products that the customer wants to acquire, the client must access the shopping cart, where you can access a form where the customer must enter the details of delivery and billing necessary, select the transport agency and the form of payment, finally, press the “Buy Now”button.
For the processing of the order EROXMAX, a server uses SSL (Secure Server Layer) for the encryption of all the data that is sent from the client browser to your server. In this way, it ensures the confidentiality and privacy of all transactions.
MEANS OF PAYMENT
For the marketing of their products EROXMAX given a choice to its customers the following payment methods:
CREDIT CARDS: The charge on the credit card will be charged when we process the order and will be reflected with the description GIFT EROXMAX, to ensure anonymity. To facilitate the data of the bank card, the POS will send to the corresponding bank that will be responsible for requesting the necessary data. It is done through an encrypted connection so that makes it 100% safe. Your card details are only processed by your Bank to authorise the payment.
PAYPAL: This payment method allows you to make the payment through the Paypal account of the user, and if you do not have Paypal account also offers you the possibility to pay with card.
MEDIA, SHIPPING AND PRICES
Our shipments are made in parcels completely anonymous and have no marks or external signs that identify your content. For further discretion, packages are the sender of a generic name (Ex: Logistics).
ONLY THE BUYER WILL KNOW THE CONTENTS OF THE SHIPMENT AND THE TYPE OF STORE OF ORIGIN
To ensure delivery, eroxmax.com works with several courier companies to ensure discretion and confidentiality of packets processed. Depending on the company and the place of delivery, delivery dates may vary. The estimated date of delivery will be sent together with the tracking of the order once it has been issued, which will always be how to maximum during the 48 hours after you have confirmed the order.
It is the client who must provide their data in the right way, so that it can be delivered effectively. In another case, if it resulted in extra expenses during the process of delivery, these should be charged to the client buyer.
The cost of the shipping costs and the countries to which we supply are the following:
- 4,95 € for shipping within Portugal, Spain and Andorra.
- Free for shipments within the peninsula (Spain and Portugal) in excess of 100 €.
- 15,00 € for shipments to the Canary Islands. Delivery time 7/10 days (depending on customs).
- 14,00 € for shipments to Ceuta or Melilla. Delivery period of 48/72 hours (depending on customs).
- 7,00 € for shipments to the Balearic Islands. Delivery time of 24/48 hours.
- 9,90 € France, Germany, the netherlands, Belgium, Luxembourg
- 10,90 € Italy, UK, Austria, Hungary, Malta, Poland, Liechtenstein
- 11,90 € Denmark, Slovakia, Slovenia, Estonia, Lithuania
- 13,90 € Cyprus, Ireland, Czech Republic 13,90
- 23,90 € Bulgaria, Croatia, Finland, Greece, Romania, Sweden
- 17,90 € Iceland, Moldova
- 34,90 € Norway
Deliveries are made during working hours. Not process shipments on Saturdays, Sundays or national Holidays.
The client can choose the format in which you want to choose your bills. These can be in paper or electronic format, any of the two options has linked any type of additional cost.
The invoices are delivered to the client in electronic format (pdf) by default, so that the general procedure of sale shall be in accordance with our policy of discretion by the typology of products it is dealing with the shop, however the customer shall have the right to request a paper bill at no additional cost if you so need.
CANCELLATIONS, RETURNS AND WARRANTIES
For any return you have a period of 15 calendar days from the date of delivery and must contact the customer service using the form to that effect.
The client may not be able to perform the cancellation of the following products once you have completed the purchase process:
a) The supply of goods made to the specifications of the consumer and user or clearly personalized.
(b) The supply of goods which are liable to deteriorate or expire rapidly.
c) The supply of goods sealed, which are not suitable for return for reasons of health protection or hygiene and which were unsealed after delivery.
d) The supply of audio or video recordings or sealed, or computer software sealed have been unsealed by the consumer and user after delivery.
Right of withdrawal
As stated in The distance selling act and by catalog, the time limit to exercise the right of return is 15 calendar days from the receipt of your package.
Requirements to be able to pursue the refund:
Only accept the return or exchange of products that have not been used or tampered with. The product must be returned in its original packaging. The garments will all labels still attached as received.
You must request the return of the products through the form to such effect, prior to the expiration of the period of 14 calendar days, indicating the references of product, you want to return.
We will reply to you within maximum of 24 hours (working days from Monday to Friday), indicating the post office box where you have to send in your product.
Once we have indicated shipping address, you must send the product along with its original packaging if you retained, by the post office, perfectly packaged to ensure their integrity during transport, within a period of 15 calendar days after receipt of the shipment. Not accept returns of products sent outside of the period of 15 calendar days.
The shipping costs of returns and exchanges are to the account of the customer.
In case you want to change the products for other references to include inside the package a sheet with the new references and the names of the products that you want that we send you.
The costs and risks associated with returning the product will be charged to the sender, who must send them safely and with the necessary guarantees that the returned goods arrive in perfect state of conservation.
The garments must be tested on other clothing and never directly on the body.
The inflatable items, before being used must inflate for the first time to observe that there have no failures like air leaks.
Accept the return and change of defective items of origin, being eroxmax.com who will bear the costs. If, in addition, it is within the first 14 calendar days in addition it will cover the costs of the return and forwarding it to the client. This warranty is for a period of 2 years from delivery. This establishes that in the case of defective products you must make a substitution of the same, a rebate for the value of the product or a resolution agreement that will be a free service to the consumer and user. The user will have two months from identifying that the product is defective to the management of change.
Return of Defective Products:
Please contact us with the product reference and which is the malfunction or defect of the same through the form to that effect.
Once requested, you will receive a tag Post in your normal e-mail address.
Print the label of Mail for the return of the goods, stick it on the outside of the box and inside place the defective product in its original packaging if you retained.
Take it to the Post office closest to your home. There is no cost to you.
Once the package is received in our facility you will receive an email notifying when you manage the incidence and we will inform you about its resolution.
RESOLUTION OF DISPUTES
The parties submit, at its option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of Vigo.
Online dispute resolution in consumer protection according to Art. 14.1 of Regulation (EU) 524/2013: The European Commission facilitates a platform for online dispute resolution which is available at the following link: https://ec.europa.eu/consumers/odr/
Eroxmax.com reserves the right to modify and update these terms of character right away without transmitting a prior notice or having to provide time limits for the validity of the same.