In accordance with the Decree-Law N ° 24/2014 of 14 February, the consumer has 14 days after receipt of the items purchased in order to proceed with the termination of the contract and return it. To this end, the consumer must notify EROXMAX of the decision to terminate the contract by a clear statement using the appropriate form to the Application for refund or by e-mail.

The right of free resolution may be exercised by sending the notice mentioned in the preceding paragraph within 14 days. It is only for the consumer to demonstrate that you have exercised your right of withdrawal within the legal period.

The consumer must, within 14 days from the date of notification of its decision to terminate the contract, return the goods by sending them to the headquarters of EROXMAX.

In the case of resolution, it is the sole responsibility of the consumer to bear the cost of returning the items.

In the event of termination of this agreement, all payments made (except the additional costs resulting from the method of shipping) will be refunded without undue delay and in any case.

EROXMAX may withhold the reimbursement provided that you do not receive the goods or until the consumer has supplied an irrefutable proof of return.

Without prejudice to the retention provided for in the preceding paragraph, the breach of the obligation to provide a refund within 14 days of the receipt of the resolution will result in a double reimbursement, subject to the right of the consumer to compensation for damage to the property. and not assets.

The consumer must keep the goods in such a way that you can return them in the appropriate conditions of use.

The exercise of the right of free resolution is without prejudice to the right of the consumer to inspect, with due care, the nature, characteristics and functioning of the well.

The consumer is responsible for the depreciation of the asset, without the manipulation carried out to inspect the nature, characteristics and functioning of the well exceeds the manipulation that is usually permitted in commercial establishments.

To exercise the right of withdrawal, will be refunded to the consumer the amount paid, less the amount corresponding to the depreciation.

If the depreciation is total, there is no refund.


There is No right of rescission free of the contract in the following situations:

Supply of products sealed non-returnable for reasons of health or hygiene when they are opened after delivery;

Provision of video or audio recording sealed or computer programs sealed to which the consumer has removed the seal tamper-proof at the time of delivery;

Without prejudice to the exercise of the rights derived from the legal warranty for consumer goods, the following types of products are excluded from the right to the free resolution:

Cosmetics, beauty products and personal care, underwear, food supplements, vitamins and products for intimate;

Audio and video recordings from discs and software to which the consumer has removed the seal tamper-proof.


In accordance with the Decree Law no. 67/2003 of 8 April, as amended by Decree-Law No. 84/2008 of 21 may, the products supplied may benefit from a period of guarantee of fulfillment of 2 years. counted from the date of delivery to the customer.

In the event of a dispute, the consumer may resort to an Entity in the resolution of consumer disputes:

Under the terms and for the purposes of art. 18 (1) of the Act 144/2015, of 8 of September, it is reported that the relevant entity for alternative dispute resolution that the consumer can resort to is:

CICAP - Court of Arbitration of Consumption

Street Damião de Góis 31, Shop 6

4050-225 Porto

phones: +351 22 550 83 49 / +351 22 502 97 91

fax: +351 22502 61 09

e-mail: cicap@cicap.pt